Frequently Asked Questions
1. What types of products does AUTIERRE offer?
We specialize in premium leather jackets, satin jackets, leather shoes, gloves, aprons, pet accessories, and a variety of other leather goods.
2. How can I place an order?
You can easily place an order through our website by selecting your desired product, choosing size and color, and completing the checkout process.
3. What payment methods do you accept?
We accept major credit cards including Visa, Mastercard, American Express, Maestro, PayPal, and Visa Electron.
4. Do you ship internationally?
Yes, AUTIERRE ships to selected international destinations. Please note delivery times may vary due to customs and location.
5. How long will it take to receive my order?
Orders are typically processed within 1 business day, and delivery usually takes 1-3 business days depending on your location.
6. Can I track my order?
Yes, once your order ships, you will receive a tracking number via email to monitor your shipment.
7. What is your return policy?
You can return items within 30 days of delivery, provided they are unused and in original condition. Please see our Returns Policy page for full details.
8. Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the item was defective or damaged upon arrival.
9. How do I know which size will fit me?
Please refer to our detailed sizing guide available on each product page to choose the best fit.
10. How can I contact AUTIERRE customer support?
You can reach our support team anytime at support@autierre.com for assistance with orders, returns, or any questions.