At AUTIERRE, we want you to be completely satisfied with your purchase. If for any reason you are not happy, you may return your items within 30 days of the delivery date for a refund or exchange.

Eligibility for Returns

  • Items must be unused, in the same condition as received, and in the original packaging.
  • Returns must be initiated within 30 days from the date you received the product.
  • Please keep your receipt or proof of purchase for return processing.

Non-Returnable Items

  • Gift cards
  • Downloadable products
  • Perishable or intimate goods
  • Any item damaged due to misuse or altered after delivery

Return Shipping

  • Customers are responsible for return shipping costs.
  • Shipping fees are non-refundable.
  • We recommend using a trackable shipping service to ensure your return reaches us safely.

Refund Process

Once your returned item is received and inspected, we will notify you by email regarding your refund status.
If approved, your refund will be processed to the original payment method within a few business days.

Exchanges

We only replace items if they are defective or damaged. For exchanges, please contact us at support@autierre.com.