At AUTIERRE, we are committed to ensuring your order reaches you on time and in perfect condition. The following guidelines will help you understand how we handle shipping and delivery for our leather jackets, accessories, and other products.

Handling Time

Our team processes orders from Monday to Saturday, typically within 2-3 business day.

Order Cut-Off Time

Orders placed before 2:00 pm (local time) are usually processed the same day.

Delivery Time

Once dispatched, estimated delivery time is 5-6 business days, depending on your location and local courier services.

Shipping Partners

We work with trusted carriers including DHL Express, FedEx, UPS, and USPS to ensure reliable and timely delivery.

Dispatch Time

Orders are dispatched within one business day after purchase. During peak seasons or unforeseen delays, dispatch times may vary, but we strive to send your order as quickly as possible.

Shipping Methods

Standard shipping is available for all orders within our delivery area. For expedited shipping or special delivery instructions, please contact us before placing your order at support@autierre.com, as additional fees may apply.

International Shipping

AUTIERRE ships to selected international destinations. Please note that international deliveries may take longer due to customs processing and distance. We recommend allowing extra time for your order to arrive.

Order Tracking

Once your order ships, you will receive a confirmation email with your tracking number. Use this number on our website or the courier’s tracking system to monitor your shipment.

Delivery Attempts

Our couriers will attempt delivery multiple times. If no one is available to receive the package, a notification will be left with instructions for redelivery or pickup.

Missing or Damaged Items

If your order is missing items or arrives damaged, please contact us immediately at support@autierre.com. We will investigate and resolve the issue promptly.

Shipping Charges

Shipping fees vary based on location and shipping method. Any additional charges for remote areas will be the customer’s responsibility.

Returns and Exchanges

For details about returns, exchanges, and refunds, please see our Returns Policy page.

Contact Us

If you have any questions or need assistance with your order, please contact our customer support team at support@autierre.com. We’re here to make your shopping experience smooth and enjoyable.